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Operations January 20, 2026

Why Generic AI Tools Fail Businesses — and What to Use Instead

Generic AI tools like ChatGPT are powerful — but they're not built for your business. Rob explains the limitations of off-the-shelf AI and why custom-configured AI delivers dramatically better results for SMBs.

Tech-Talk Tuesday · January 20, 2026 Watch on YouTube

Key Takeaways

  • The core limitations of generic AI tools in a business context
  • Why AI variance is a serious problem for business-critical tasks
  • The risk of shadow IT when employees use unapproved AI tools
  • How custom AI implementations eliminate these problems
generic AIcustom AIshadow ITAI limitationsSMB

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